Frequently Asked Questions

We accept changes in your order within 24 hours after you place the order. Email __________ with your order number and first and last name.

We accept order cancellations within 24 hours after you place an order. Email us at ________ with your order number and first and last name.

If your order hasn’t been shipped out, let us know right away, we will do our best to accommodate your request. Email us at _________ with your first and last name, order number, and updated shipping address. If your order has been shipped, we won’t be able to change the shipping address for you. You will need to contact USPS directly at 1-800-275-8777 for US-based orders and 1-800-222-1811 for USPS international orders.

Please, send us an email at______________ with your order number, first and last name, and let us know your package has been returned to us. You will have to pay for the cost of shipping fees for re-sending. Once we get your package back, we will send you the link for you to purchase

Currently, our production time is 3-4 business days. Production time is subject to change with sales, holidays, or high order volume. Production time will be listed on our checkout page.

US and international orders are shipped with USPS Postal service. These are the approximate shipping times posted by USPS.com
DOMESTIC (U.S) SHIPPING OPTIONS
FIRST CLASS MAIL                            4-6 Business Days
PRIORITY MAIL                                 2-3 Business Days
PRIORITY MAIL EXPRESS                    1-2 Business Days
Important note from USPS: “As a result of the ongoing COVID-19 emergency, certain packages may take longer than usual to arrive.”
INTERNATIONAL SHIPPING OPTIONS
INTERNATIONAL STANDARD               7-20 Business Days
INTERNATIONAL PRIORITY                   6-15 Business Days
INTERNATIONAL PRIORITY EXPRESS       3-5 Business Days
These are approximate. Dates are not guaranteed due to occasional delays by USPS. Also, transit times can vary greatly.

Yes, you can. Once the order is ready, you will receive an email with a USPS tracking number. You can go to USPS.com to track your purchase.

No, we do not include custom/duty fees, and we are not responsible for paying those fees. It is YOUR responsibility to review your country’s custom fees (if applicable) and duty policies prior to purchasing. Not all packages are subject to any additional charges but be aware that some countries will charge duty for international packages. To help avoid surprises, we recommend contacting your local customs.

Our goal is for you to be 100% happy with your purchase. If you are unsatisfied with your purchase, please contact us via email at ________________ with your order number, first and last name within 7 days of receiving your order. We will refund your purchase price when we receive your return (unused). You are responsible for return shipping.

Send us an email at ___________ with your order number, first and last name within 7 days of receiving your order. You will have to return the item to us so that we can remake it. A fee will be charged for remaking your item.

Sometimes things go wrong. Although we do our best to pay close attention to each customer’s order’s instructions, mistakes can happen- don’t worry! We are more than happy to make it right. Send us an email at _________________ with your order number, first and last name so we can give you instructions on how to return the piece you received and when you will receive the correct one.

Yes, you can. Email us at ___________ with your order #, name and last name and request. You can return the item to us for length exchange. You are responsible for return shipping. We will send you a link so you can pay shipping fees for us to send back to you.

Yes, jewelry pieces have a 60-day warranty for chain and clasp effects. Send us an email at _______ your first and last name, and we will work with you to resolve any issues.

KEEP AWAY FROM MOISTURE
REMOVE WHEN SLEEPING
REMOVE WHEN ACTIVE
STORE IN A CLOSED BOX OR BAG
REMOVE WHEN ENTERING WATER
ALLOW PERFUMES AND LOTION RY BEFORE WEARING

Follow our jewelry care guide above. You will also receive a polish bag with your order that you can use to keep your pieces shiny.

Gold-filled and rose gold are amazing metals. They keep their color for a very long time if care instructions are followed. Sterling Silver naturally tarnishes quickly due to chemical reactions when exposed to air, especially in humid conditions.

Use a polishing cloth (we include one in our package) and give it a quick rub…It will look like new!!

Yes, our jewelry is 100% nickel-free.

Gold-filled consists of a thick layer of 14K solid gold on the outside of a brass core, and it is not the same as gold-plated. Gold-filled is an excellent option after solid gold as far as quality and durability.

Rose Gold is a metal mixture of 14K gold and copper. Copper provides the warm rosy color that this metal is popular for, meaning that the quality and durability are the same as the gold-filled.

Yes, we use sterling silver in chains, components, and most of our charms. We will specify on each item’s descriptions when charms are silver plated. Sterling Silver is also called .925 silver and consists of 92.5% fine silver and 7.5% copper. IMPORTANT: Sterling Silver is a metal that reacts with chemicals found in air and produces tarnish. High moisture levels, exposure to sunlight, and contaminants such as salt water increase this reaction. Source: Rio Grande

Yes, we can provide a coupon code with a percentage discount depending on the number of pieces you are purchasing. Send us an email at _ with your first and last name so that we can further discuss the details.

We do offer discounts for wholesale based on how many items you would like to order. Wholesale orders also qualify for free shipping within the US. Send us an email at ___ with your request so we can further discuss the details.

Yes, you have the option of gift wrap with each item during checkout. The cost is ___

Sure! Let us know your message on the note box when you check out.

Each piece is carefully packaged in a white box and includes a polishing cloth, a small jewelry bag, and jewelry care instructions. We know you or your loved one will love it!

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